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Terms & Conditions

Last updated: October 4, 2023

Welcome to the International Federation for Procurement (IFPRO) website and webshop. These Terms and Conditions (“Terms”) govern your use of our website and the services and products offered through our webshop. By accessing or using our website and making purchases from our webshop, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our services and making purchases.

Acceptance of Terms

By using our website and making purchases from our webshop, you acknowledge that you have read, understood, and agree to abide by these Terms.

Service Provider and Webshop

  1. Service Description: Our webshop offers various products and services related to procurement and related fields.
  2. Ordering Process: To place an order, select the desired product/service, provide necessary information, and complete the payment process. By placing an order, you acknowledge and agree that your order constitutes a legally binding offer to purchase the selected product or service from our webshop. We reserve the right to accept or reject your offer at our discretion.
  3. Order Confirmation: After placing an order, you will receive an order confirmation email. This email serves as acknowledgment of your order and does not constitute acceptance. Acceptance occurs when we send you a separate email confirming shipment or provision of services. This email confirms the formation of a legally binding contract between you and IFPRO for the purchase of the products or services specified in your order.
  4. Pricing and Payment: Prices for products and services are as listed on our webshop. Payment methods accepted include credit card, PayPal, Stripe, Apple Pay, and Google Pay. You agree to pay the specified amount for your order, including any applicable taxes and shipping charges. Please be aware that the act of placing an order and completing the payment process signifies your understanding of and agreement to the legal implications of your offer to purchase and the acceptance of that offer by IFPRO upon confirmation.

Price Determination and Transparency

Prices for products and services listed on our webshop are determined based on various factors, including manufacturing costs, market trends, and competitive analysis. We strive to provide clear and transparent pricing information for all items in our webshop.

Taxes, Fees, and Shipping Charges

  1. Taxes: The prices displayed on our webshop do not include any applicable taxes, unless explicitly stated. Depending on your location and the relevant tax laws, applicable taxes, such as sales tax or value-added tax (VAT), may be added to your order during the checkout process.
  2. Fees: Unless otherwise indicated, the prices listed on our webshop do not include any additional fees, such as import duties, customs fees, or handling charges. Any such fees imposed by local authorities are the responsibility of the customer and may be collected upon delivery.
  3. Shipping Charges: For physical products, shipping charges are typically added to the total cost of your order during checkout. These charges may vary based on your location, the shipping method selected, and the weight and dimensions of the products.

Price Changes and Communication

  1. Price Adjustment: Prices listed on our webshop are subject to change without notice. However, once you place an order and receive an order confirmation, the price for that specific order will remain unchanged.
  2. Notification of Changes: In the event of price changes after you have placed an order but before the order has been confirmed, we will make reasonable efforts to notify you of the change and provide you with the option to either proceed with the revised price or cancel your order.
  3. Communication Channels: Price changes and updates to our pricing policy may be communicated through various means, including but not limited to, our website, email communications, and notifications within your user account.

We encourage you to review the total cost of your order, including any taxes, fees, and shipping charges, before proceeding with the checkout process. Your acceptance of the final total signifies your understanding of the pricing structure and your agreement to the specified charges.

Please note that the price-related information provided here is intended to offer clarity and transparency regarding our pricing practices. If you have any questions or concerns about pricing, taxes, fees, or charges, please don’t hesitate to contact our customer support team for assistance.

Shipping and Delivery

  1. Shipping: We strive to ship products within one week. However, delivery times may vary depending on your location and the availability of products.
  2. Delivery Delays: While we aim to meet delivery estimates, there might be instances of delays due to factors beyond our control. We are not liable for any damages or losses arising from delivery delays.

Returns and Refunds

  1. Return Policy: If you are not satisfied with your purchase, you may be eligible for a return or exchange. Please refer to our Refunds Policy for detailed information on eligibility, procedures, and time limits.
  2. Refunds: Refunds will be processed according to our Refunds Policy. We reserve the right to withhold refunds for products or services that do not meet our return criteria.

Cancellation Policy

We understand that circumstances may arise where you need to cancel an order you have placed on our webshop. We have outlined our cancellation policy below to provide you with clarity and guidance in such situations.

Cancellation Timeframe

  1. Physical Products: If you wish to cancel an order for a physical product, you may do so within 14 days of placing the order. After this timeframe, your order will have entered the processing phase, and cancellation may not be possible.
  2. Services: For digital services (such as software and other digital products) offered through our webshop, you may cancel your order within 12 hours of placing the order. After this timeframe, the service preparation may have commenced, and cancellation may not be feasible.

Cancellation Process

To request a cancellation, please follow these steps:

  1. Contact Us: Reach out to our customer support team via info@ifpro.org and provide your order details, including the order number and the reason for cancellation.
  2. Confirmation: Upon receiving your cancellation request, we will review your order details and confirm the cancellation if it falls within the specified cancellation timeframe.
  3. Refund or Credit: Depending on the payment method used, we will process a refund to your original payment method or provide you with a credit for the canceled order.

Exceptions to Cancellation

Please note that certain products or services may be exempt from our cancellation policy due to their nature. These exceptions may include:

  • Personalized or custom-made products
  • Services that have already been partially or fully rendered
  • Digital products that have been downloaded or accessed

In such cases, cancellation may not be possible, or specific terms and conditions related to cancellation may apply.

Termination of Services

At the International Federation for Procurement (IFPRO) webshop, we are committed to providing our customers with a positive and secure shopping experience. However, there may be instances where we need to terminate or suspend services under certain circumstances. We have outlined the conditions and procedures for such situations below.

Termination Conditions

We reserve the right to terminate or suspend services to customers under the following conditions:

  1. Violation of Terms: If a customer breaches our Terms and Conditions, including but not limited to engaging in fraudulent activities, misusing our website, or violating our user conduct guidelines, we may terminate or suspend their services.
  2. Non-Payment: Failure to complete payment for an order, including chargebacks or disputes, may lead to the termination or suspension of services until payment is resolved.
  3. Illegal Activities: Engaging in illegal or prohibited activities through our services, including the purchase of illegal products, may result in the termination or suspension of services.
  4. Abuse or Harassment: Any form of abuse, harassment, or disrespectful behavior towards our staff or other customers may lead to the termination or suspension of services.

Termination Procedure

  1. Notice: If we deem it necessary to terminate or suspend services to a customer, we will make reasonable efforts to provide prior notice. This notice may be sent via email or through your user account on our website.
  2. Investigation: We may conduct an investigation to verify the circumstances leading to the potential termination. This may involve reviewing order history, communications, and related information.
  3. Decision: Based on the investigation’s findings, we will make a decision regarding the termination or suspension of services. Our decision is final and will be communicated to the customer.
  4. Refunds: In the event of a service termination, any eligible refunds or credits will be processed according to our Refunds Policy.

Appeals and Resolutions

If you believe that your services have been terminated or suspended unfairly or in error, you have the right to appeal. To initiate an appeal, please follow these steps:

  1. Contact Us: Reach out to our customer support team via info@ifpro.org and provide detailed information about your situation and why you believe the termination was unjust.
  2. Review and Response: We will review your appeal and respond to you within a reasonable timeframe. Our decision following the appeal is final.

Communication

We will communicate the termination or suspension of services, as well as any related appeals or resolutions, through the contact information provided during the order placement.

Please note that while we strive to provide a seamless shopping experience, we reserve the right to take necessary actions to ensure the integrity and safety of our services and customers. If you have any questions or concerns about service termination, please feel free to contact our customer support team for assistance.

Refund Process

If your cancellation request is approved and a refund is applicable, we will initiate the refund process as follows:

  1. Credit/Debit Card: Refunds will be credited back to the original payment method used for the purchase. The processing time for the refund may vary depending on your bank or credit card provider.
  2. Other Payment Methods: For other payment methods, such as electronic wallets or bank transfers, refunds will be processed according to the respective payment provider’s policies.

Communication

We will communicate the status of your cancellation request and any applicable refund or credit through the contact information provided during the order placement.

Please note that our cancellation policy is designed to provide a fair and consistent approach to handling cancellation requests. If you have any questions or concerns about canceling an order, please feel free to contact our customer support team for assistance.

User Accounts

  1. Account Creation: To make purchases from our webshop, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials.
  2. Account Termination: We reserve the right to terminate accounts or refuse service to anyone for any reason at our discretion.

Intellectual Property

  1. Ownership: All content on our website and webshop, including text, images, trademarks, and logos, are the property of IFPRO or its licensors and are protected by intellectual property laws.
  2. Usage Restrictions: You may not use, reproduce, modify, distribute, or create derivative works from our content without explicit permission.

Privacy and Data Protection

  1. Privacy Policy: We value your privacy and have outlined our data collection and usage practices in our Privacy Policy. By using our services and making purchases, you consent to our data practices as outlined in the Privacy Policy.

Use of Site

  1. Content Usage: All content provided on our Site, including text, images, videos, and other materials, is protected by intellectual property laws and belongs to IFPRO or its licensors. You may not use, reproduce, distribute, modify, or create derivative works from our content without explicit permission.
  2. User Conduct: You agree to use our Site for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use and enjoyment of the Site. You shall not engage in any conduct that could damage, disable, or impair the functionality or security of the Site.
  3. Account Responsibility: If you create an account on our Site, you are responsible for maintaining the confidentiality of your account and password. You agree to notify us immediately of any unauthorized use of your account.

User Contributions

  1. User-Generated Content: You may have the opportunity to contribute content to our Site, such as comments, reviews, or forum posts. By submitting such content, you grant IFPRO a non-exclusive, royalty-free, perpetual, and worldwide right to use, reproduce, modify, adapt, publish, translate, distribute, and display that content.
  2. Prohibited Content: You may not contribute content that is unlawful, defamatory, obscene, offensive, or otherwise objectionable. IFPRO reserves the right to remove any user-contributed content that violates these Terms or its policies.

Links to Third-Party Websites

Our Site may contain links to third-party websites for your convenience. These links do not imply endorsement or affiliation with the linked sites. IFPRO is not responsible for the content or practices of these third-party websites. You access them at your own risk.

Disclaimer of Warranties

  1. Site “As Is”: Our Site is provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the accuracy, reliability, or availability of the Site or its content.
  2. Limitation of Liability: To the fullest extent permitted by law, IFPRO and its affiliates, officers, directors, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Site.

Limitation of Liability

To the fullest extent permitted by law, IFPRO and its affiliates, officers, directors, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website, services, products, or any related transactions.

Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of The Netherlands Commercial Court (NCC). Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Amsterdam.

Changes to Terms

IFPRO reserves the right to update or modify these Terms at any time without prior notice. The “Last Updated” date at the beginning of this document will indicate when changes were made. Your continued use of the Site after changes signifies your acceptance of the revised Terms.

Contact Us

If you have any questions, comments, or concerns about these Terms or our practices, please contact us at info@ifpro.org.

By using our Site, you signify your acceptance of these Terms. If you do not agree to these Terms, please do not use our Site.